Terms and Conditions

Last Updated: 17 September 2024

Welcome to Travel Industry Design Limited! We’re excited to partner with you in creating custom enquiry forms tailored to your unique needs. This document outlines the Terms and Conditions (“Agreement”) governing the use of our services. Please take the time to read and understand these terms, as they represent a legally binding agreement between you (the “Client”) and Travel Industry Design Limited (“we,” “us,” or “the Company”). If you have any questions, don’t hesitate to reach out.

1. Services Provided

1.1. Custom Enquiry Forms

We specialize in creating fully customizable, responsive enquiry forms designed to meet the specific needs of travel advisors, travel management companies, tour operators, destination management companies, and event organizers. Our services include:

  • Custom Enquiry Forms: Forms built from the ground up, tailored to your unique requirements, whether for travel bookings, data collection, or other purposes.
  • Device Compatibility: Forms optimized for use on various devices, including desktops, tablets, and smartphones, ensuring seamless user experiences.
  • CRM Integration: Forms designed to integrate with leading Customer Relationship Management (CRM) systems for efficient data handling and organization.
  • Conditional Logic Library: Forms equipped with conditional logic to dynamically adapt based on user input, enhancing personalization and user experience.

1.2. Dynamic Form Features

Our enquiry forms come with a variety of advanced features to streamline your processes and improve user experience:

  • Customization Options: Extensive customization to meet your business objectives, including forms for traditional, cruise, touring, or group travel bookings.
  • User-Friendly Design: Intuitive forms designed for ease of use by both your team and end users.
  • Scalability: Whether you need a simple enquiry form or a complex booking system, our solutions scale to meet your evolving needs.
  • Support and Guidance: Our team provides ongoing support, ensuring that your forms perform optimally and meet your requirements.

1.3. Third-Party Integrations

Our forms are designed to integrate with third-party services, such as:

  • Over 60 integrations with CRM systems and other platforms to streamline processes and add value to your operations.
  • Third-Party Service Reliability: While we ensure compatibility with these integrations, the performance of these services is governed by the respective third-party providers and may vary.

1.4. Dedicated Virtual Private Servers (VPS)

Each client is provided with a dedicated VPS, ensuring that your data is stored securely and isolated from other clients. This setup enhances both performance and security, minimizing the risk of data breaches and ensuring GDPR compliance.

2. Client Responsibilities

2.1. Accuracy and Truthfulness

You agree to provide accurate and truthful information when using our services. This is essential for the correct functioning of enquiry forms and the success of your travel operations. Inaccurate or incomplete information may result in errors, for which we are not responsible.

2.2. Compliance with Laws

It is your responsibility to ensure that the use of our services complies with all applicable laws and regulations, including data protection and privacy laws (such as GDPR). You must also ensure that your use of the forms complies with any industry-specific laws.

2.3. Ethical Use

Our services are provided for legitimate business purposes related to travel operations. You are prohibited from using the forms for unlawful or unethical purposes, including unauthorized commercial activities, spam, or malicious actions.

2.4. Intellectual Property Compliance

You must respect the intellectual property rights of Travel Industry Design Limited. Unauthorized use, reproduction, or distribution of our materials is strictly prohibited.

3. Privacy and Data Protection

We are committed to protecting your data. Please refer to our Privacy Policy for a comprehensive explanation of how we handle data collection, protection, and user rights. Key points include:

  • Data Collection: We only collect data necessary to deliver our services. This includes user inputs through the enquiry forms and related data necessary for functionality.
  • Data Protection: Your data is stored on a dedicated VPS, encrypted, and monitored regularly to ensure high levels of security. We adhere to strict GDPR guidelines to safeguard your information.
  • User Rights: You have the right to access, correct, and delete your data. We ensure transparency in how your data is handled.
  • Data Sharing: We do not share your data with third parties except as required to provide the services (e.g., third-party integrations) and as disclosed in our Privacy Policy.

4. Intellectual Property

4.1. Ownership

All content on our website and services, including text, graphics, logos, form designs, and software, remains the exclusive property of Travel Industry Design Limited, unless otherwise stated. This includes the creative aspects of our enquiry forms.

4.2. License to Use

We grant you a non-exclusive, non-transferable, revocable license to use the forms for legitimate business purposes. This license does not grant ownership of the materials provided by us.

4.3. Prohibited Actions

Unauthorized use, reproduction, modification, or distribution of our materials is prohibited. Violations may result in legal action to protect our intellectual property.

4.4. Attribution and Licensing

If you wish to use any of our materials beyond the scope of the terms provided here, please seek permission or inquire about obtaining a proper license.

5. Limitation of Liability

5.1. No Warranties

We provide our services “as is” without any warranties, express or implied. While we strive for accuracy, we cannot guarantee that our forms will be error-free or meet all your specific requirements.

5.2. Limitation on Damages

In no event shall Travel Industry Design Limited, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill arising out of or related to the use of our services.

5.3. Legal Compliance

It is your responsibility to ensure that your use of our services complies with applicable laws. We are not liable for any legal consequences arising from your failure to comply with local or international regulations.

6. Data Security and VPS Use

6.1. Dedicated Virtual Private Server (VPS)

To ensure data security, each client is assigned a dedicated VPS. This isolates your data from that of other clients, providing a higher level of security and minimizing the risk of data breaches.

6.2. GDPR Compliance

We are fully GDPR-compliant, and we ensure that your data is handled according to these stringent regulations.

6.3. Security Measures

We implement rigorous security measures, including encryption, regular security audits, and monitoring, to detect and address potential threats. However, no system is immune to security risks, and we cannot be held liable for breaches beyond our control.

7. Pricing and Fees

7.1. Customized Pricing

Our pricing is tailored to your specific needs. We work with you to ensure that the pricing structure reflects the complexity and scope of your project.

7.2. Build and Implementation Costs

Initial costs cover the development and implementation of your enquiry forms. These are determined based on the level of customization and technical requirements.

7.3. Recurring Fees

In addition to build costs, recurring fees may apply for ongoing services, including hosting on dedicated VPS, technical support, and updates. You can choose between monthly, quarterly, or annual billing.

7.4. Transparent Pricing

We believe in transparent pricing and provide detailed breakdowns of all costs upfront. There are no hidden fees.

8. Service Agreements

8.1. Customized Terms

Your Service Agreement is tailored to your specific needs and outlines the services provided, pricing structure, and the scope of our engagement. This Agreement supersedes any conflicting information in these Terms and Conditions.

8.2. Amendments

We reserve the right to amend these Terms and Conditions. If we make material changes, we will notify you, and your continued use of our services constitutes acceptance of the updated terms.

8.3. Initial Term and Cancellation

Our services are offered under an initial term of 12 months. After this period, you may cancel with 30 days’ notice. There are no cancellation fees, and you are free to make decisions that best suit your business objectives.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes or legal actions arising from these terms shall be subject to the jurisdiction of the courts of England and Wales.

10. Contact Information

For any inquiries related to these Terms and Conditions, please contact:

Michael Carter
Data Protection Officer
Travel Industry Design Limited
58 Constance Ave, Stoke on Trent
Staffordshire ST48XJ
Email: support@clientenquiry.co.uk

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