Cookie Policy

This Cookie Policy (hereinafter referred to as the “Policy”) sets forth the terms and conditions governing the use of cookies and similar technologies on the website located at https://clientenquiry.co.uk (hereinafter referred to as the “Website”). By accessing or using the Website, you expressly consent to the use of cookies in accordance with the terms of this Policy.

1. Definitions

For the purposes of this Policy, the following definitions shall apply:

“Cookies”: Cookies are small text files that are placed on your device when you visit a website. They are used to store and retrieve information about your browsing activities.
“First-Party Cookies”: Cookies set directly by the Website.
“Third-Party Cookies”: Cookies set by a third-party service provider, including those integrated with the Website for functionality or analytics.
“Session Cookies”: Temporary cookies that are deleted once you close your browser.
“Persistent Cookies”: Cookies that remain on your device for a specified period or until manually deleted.

2. Types of Cookies Used

The Website employs the following types of cookies for various purposes:

Strictly Necessary Cookies: These cookies are essential for the operation of the Website and enable you to access its features. Disabling these cookies may affect the functionality of the Website.
Performance Cookies: These cookies collect information about how visitors use the Website, including data on pages visited and links clicked, to improve performance and user experience. This data is aggregated and anonymized.
Functionality Cookies: These cookies allow the Website to remember choices you make, such as language preferences or login details, to provide enhanced functionality.
Targeting Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They may be placed by third-party advertising networks with our permission.

3. Cookies Used by Plugins and Third-Party Services

The following cookies may be set by third-party plugins and services used on the Website:

WS Form PRO: This plugin may set cookies to store form submission data and user interactions with forms on the Website.
Stripe (WS Form PRO – Stripe Elements): Cookies set by Stripe are used to process payments securely. These cookies are essential for ensuring the secure handling of payment transactions.
Zoho CRM (WS Form PRO – Zoho Integration): Cookies may be set to track customer interactions and communications.
Super Progressive Web Apps (SuperPWA): This plugin uses cookies to enable app-like functionality and offline capabilities. These cookies may store session data and PWA-specific preferences.
Google Analytics (via WPCode Lite): Google Analytics cookies collect anonymized data regarding user behavior on the Website, such as the number of visitors and how they navigate the site. This information helps us improve the Website.
Advanced Custom Fields (ACF): While primarily used for form management and data input, ACF may store cookies related to the display of custom field data on the Website.

4. Legal Basis for Cookie Use

The legal bases for the use of cookies on the Website are as follows:

Consent: For cookies that are not strictly necessary, your explicit consent is obtained prior to their deployment. This consent may be withdrawn at any time by adjusting your browser settings or using the cookie management tools provided on the Website.
Legitimate Interests: For certain types of cookies, such as those required for website performance or security, the use of cookies is based on the Controller’s legitimate interest in providing a secure and functional website.

5. Managing Cookies

You have the ability to control and manage cookies in several ways:

Browser Settings: You may configure your browser to refuse cookies or to alert you when cookies are being set. However, please note that disabling cookies may impact the functionality of the Website.
Cookie Consent Tool: The Website provides a cookie management tool that allows you to review, enable, or disable non-essential cookies at any time.

6. Third-Party Cookies and Data Sharing

Certain third-party cookies may be placed on your device by external service providers integrated with the Website, such as Stripe, Google Analytics, and Zoho CRM. These third parties may collect and process personal data in accordance with their respective privacy policies. The Controller assumes no liability for the use of personal data by third-party providers.

7. Data Retention

Cookies are retained for varying periods depending on their function. Session Cookies are deleted when you close your browser, while Persistent Cookies may remain on your device for a longer period or until manually deleted. The retention periods for third-party cookies are determined by the respective third-party providers.

8. Changes to the Cookie Policy

The Controller reserves the right to amend or update this Policy at any time. Any material changes will be communicated via the Website or other appropriate channels. Continued use of the Website following such changes constitutes your acceptance of the updated Policy.

9. Contact Information

Should you have any questions or concerns regarding this Policy or the use of cookies on the Website, please contact:

Michael Carter
Data Protection Officer
Travel Industry Design Limited
58 Constance Ave
Stoke on Trent
Staffordshire ST48XJ
Email: dpo@clientenquiry.co.uk